Shipping policy

Shipping Policy – The Swimming Owl

Processing Times

Most orders ship within 4–5 business days. During holidays, launches, or sales, processing times may be slightly longer, and we appreciate your patience. 

Digital downloads are delivered instantly by email and do not require shipping.

📦 Undeliverable or Incorrect Addresses

Please double-check your shipping address at checkout. If an address is entered incorrectly, your package may be marked “Undeliverable” and returned to me by the carrier.

If your order is returned due to an incorrect or incomplete address:

  • I will contact you for the correct address

  • You will be responsible for reshipment postage

  • Orders will not be resent until the additional shipping fee is paid

Shipping fees are not refundable for orders returned due to incorrect addresses.

📦 Delayed or Lost Packages

Once your order has been shipped, transit times are handled by USPS and may vary due to weather, holidays, or carrier delays outside my control.

If your package has not arrived by the estimated delivery date:

  1. Please allow an additional 7 days for your package to move through any delays or sorting facility backups

  2. After 7 days, email hello@theswimmingowl.com and I’ll help investigate and make things right

For mail that is confirmed lost by USPS, I will work with you to find the best resolution (replacement or refund, depending on item type and stock availability).

📬 Tracking

Most physical items include tracking. Once shipped, you’ll receive an email with your tracking information.

If tracking shows Delivered but your package is missing:

  • Please check with neighbors or household members

  • Look in parcel lockers or alternate mail drop locations

  • Contact your local post office directly—they can check GPS delivery scans

While I will always do my best to help, The Swimming Owl is not responsible for packages marked Delivered by USPS.

🌍 International Shipping 

Buyers are responsible for any customs or import fees. Transit times can vary widely depending on the destination country and customs processing.

💌 Questions?

I’m always happy to help. Contact me at hello@theswimmingowl.com with any shipping concerns.